What’s the difference between an installation and a manufacturer’s warranty?

Did you know that garage doors and gates come with both a Capital Gate and Garage Door installation warranty as well as a manufacturer’s warranty? See below for all the details!

What’s the difference between our installation warranty and a manufacturer's warranty?

When you purchase a new garage door, it comes with two warranties: an installation warranty from Capital Gate and Garage Door, and a manufacturer’s warranty. An installation warranty covers garage door defects and issues resulting from installation and repair work: it guarantees the quality of the labor for a specific timeframe. A manufacturer’s warranty covers defects and issues in the materials and workmanship of the garage door itself, including hardware, so it guarantees the quality of the product for a specific timeframe.

What is covered under Capital Gate and Garage Door's installation warranty?

  • Installation defects. This comprises defects resulting from a garage door installation and is valid for three years after installation.
  • Service or repair defects. This comprises defects resulting from maintenance or repair work done by a Capital Gate and Garage Door technician and is valid for 30 days following the work.
  • Garage door part defects. Service and repair parts supplied by Capital Gate and Garage Door are warranted against defects for 90 days, starting on the date of purchase.
  • Missing parts or hardware. If there are missing parts or hardware in an order, Capital Gate and Garage Door will replace them within five business days of the receipt of the order.

Our warranty doesn’t cover normal wear and tear or damage resulting from improper use, modifications, paint applied by the customer, corrosive airborne substances, and failure to perform routine maintenance. If you have specific questions regarding your installation please reach out to the team at Capital Gate and Garage Door.

What is covered under the manufacturer’s warranty?

Brands such as Wayne Dalton, Richards-Wilcox, and Martin Door provide manufacturer warranties for their garage doors, but no two brands offer the same terms and conditions. Moreover, warranties often differ from product to product. This is because different models are made of different materials and use different components. Warranties for steel garage doors, for instance, generally cover issues resulting from rust formation on the door. This isn’t covered by warranties for wood garage doors, as rust isn’t a problem with wood. However, wooden doors may be covered for rotting, which isn’t an issue for steel.

What is not covered under the manufacturer’s warranty?

Manufacturer’s warranties don’t cover defects for which the fault lies with the owner. For example, they don’t cover damage caused by:
  • Garage door abuse
  • Accidents
  • Misuse of the product
  • Failure to provide necessary maintenance
Moreover, they don’t cover damage caused by acts of nature such as wind, hail, flood, or fire. All such information can be found in the terms and conditions of a manufacturer’s warranty.

STILL HAVE QUESTIONS ABOUT YOUR GARAGE DOOR WARRANTIES?

To get more information about the warranties you received with your purchase and installation of a garage door or gate from Capital Gate and Garage Door, reach out to us. Our team is happy to help!

Capital Gate and Garage Door